Aviation Digital Experience Platform
One connected digital ecosystem for modern aviation
AERODX unifies CRM, content management, mobile applications, customer service, operational workflows, airline integrations and onboard commerce in a single modular platform — built specifically for airlines, charter operators and aviation service companies.
What is AERODX
A single platform behind every passenger and commercial interaction
Airlines run on dozens of disconnected systems: reservations, customer support tools, spreadsheets, email platforms and in-house scripts that rarely talk to each other. AERODX was built to close that gap. It brings customer data, content, mobile experiences, service operations, marketing and onboard commerce into one connected environment, so every team — commercial, service, operations and IT — works from the same source of truth.
AERODX can be adopted as a complete, end-to-end ecosystem or introduced module by module, alongside the systems you already operate.
Core Modules
Nine connected modules, one platform core
Every module shares the same customer data, identity and permission model, so information entered once is available everywhere it is needed.
Aviation CRM
A centralised, 360° view of every passenger and corporate account, built for airline workflows.
Explore Aviation CRM →CMS & Customer Portal
Multilingual content management and a secure self-service portal for your passengers.
Explore CMS & Portal →Mobile App
A branded mobile application covering bookings, travel history, offers and secure sign-in.
Explore Mobile App →PNR & Booking Intelligence
Consolidated PNR, ticket and travel history from Amadeus and other connected airline systems.
Explore Booking Intelligence →Customer Service
Ticketing, complaint handling, SLAs and full customer timelines for call-centre and support teams.
Explore Customer Service →Task Management
Assignment, deadlines and approval workflows for teams and departments across the airline.
Explore Task Management →Marketing Tools
Segmentation, campaigns and consent-aware communication across email, SMS and push.
Explore Marketing Tools →Warehouse Management
Products, suppliers, stock levels and movements for cabin retail and ground inventory.
Explore Warehouse Management →In-Flight POS
Onboard sales, stock deduction and flight-level revenue reporting for cabin crew.
Explore In-Flight POS →Why Airlines Choose AERODX
Benefits built around airline reality
One passenger view
Bookings, service history, preferences and consent in a single profile, visible to every team that needs it.
Faster resolution
Support agents see PNR, prior cases and communication history without switching between systems.
Modular investment
Start with the modules you need today and expand the platform as your digital roadmap evolves.
Connected operations
API-first architecture integrates with Amadeus, booking engines, payment and communication providers.
Platform Architecture
How the AERODX ecosystem connects
A shared platform core handles identity, permissions and customer data, while each module contributes and consumes information in real time.
Simplified view of the AERODX platform core and its connected modules.
Integrations
Works with the systems you already run
AERODX does not ask airlines to replace their reservation system or booking engine. It connects to them. Through an API-first architecture, AERODX exchanges data with Amadeus and other authorised airline systems, booking engines, payment providers, communication platforms and internal business tools — in real time or on a scheduled basis.
- Amadeus and other reservation systems
- Booking engines and flight-search tools
- Payment providers and gateways
- Email, SMS and push-notification platforms
- ERP, accounting and business-intelligence tools
- Identity providers and single sign-on
Cyprus Airways: the flag carrier of Cyprus
Cyprus Airways, the national flag carrier of Cyprus, operates from its Larnaca hub to destinations across Europe and the Middle East with a modern fleet of Airbus A220 and A320 aircraft. AERODX supports the airline's digital customer-experience infrastructure as part of its broader digital-transformation efforts.
- Flag carrier of the Republic of Cyprus
- Hub operations from Larnaca International Airport
- Airbus A220 and A320 fleet
- Network across Europe and the Middle East
Modular by Design
Buy the complete suite, or build your own
Some airlines want a single, fully integrated ecosystem from day one. Others prefer to start with one capability — a CRM, a customer portal, a mobile app — and expand later. AERODX is priced and packaged to support both approaches, with custom development available for requirements the standard modules do not cover.
- Complete AERODX Suite for full digital transformation
- Individual modules and add-ons for focused projects
- Custom development for airline-specific requirements
- A shared data model, so modules added later connect instantly
Enterprise Readiness
Built for airline-grade security and governance
Role-based access
Configurable permissions ensure teams and individuals see only the data relevant to their role.
Secure by design
Server-side validation, secure authentication and encrypted data handling across the platform.
Cloud or approved infrastructure
Deploy on cloud infrastructure or an airline-approved private environment, depending on requirements.
Audit-ready logging
Activity and access logging where supported, to help meet internal governance and compliance needs.